Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how UNITY ENTERPRISES ("we", "us") collects, uses and protects personal data when you use DGI Inbox (the "Service"). It should be read with our Terms & Conditions.

1. Two kinds of data

• Account data — information about you and your team members that we need to run your account. For this data, we decide how it is used.
• Customer Data — the contacts, WhatsApp messages, media, notes and other content that you (our customer) bring into the Service. You decide why and how this data is processed; we process it only on your instructions, to provide the Service to you.

2. What we collect

• Account details: name, email address, password (stored only as a secure hash), business / workspace name, team members' names and emails, and the billing mobile number you enter at checkout.
• WhatsApp connection details: your WhatsApp Business Account ID, phone number IDs and the access tokens needed to connect to Meta (tokens are stored encrypted).
• Customer Data: contacts' names and phone numbers, messages and media sent or received, tags, notes, form responses, pipeline and order data from integrations you connect.
• Payment records: plan, amount, order ID, payment reference and payment method type returned by our payment gateway. We do not receive or store full card numbers, UPI PINs or bank passwords.
• Technical data: IP address, browser / device information, login times, activity logs and error logs, used for security and troubleshooting.
• Referral data: if you use the referral programme, your referral code, referred sign-ups and the UPI ID you save for payouts.

3. How we use it

• to create and operate your account and deliver the features of your plan;
• to send and receive WhatsApp messages through Meta on your behalf;
• to process payments, issue receipts, send plan-expiry reminders and pay referral earnings;
• to provide support, prevent fraud and abuse, keep the Service secure and fix problems;
• to send service emails (for example password resets and receipts);
• to comply with legal obligations.

We do not sell personal data, and we do not use Customer Data for advertising.

4. Who we share it with

We share data only as needed to run the Service:

• Meta / WhatsApp — to send and receive your WhatsApp messages (Meta processes this data under its own terms and policies);
• Razorpay Software Pvt. Ltd. — to process your plan payments;
• Hosting and email providers — servers that store the Service and send its emails;
• Integrations you connect — such as Facebook / Instagram Lead Ads (lead form answers and your Page access token, stored encrypted), Shopify, WooCommerce, Google Sheets, Pabbly or Zapier, only when you set them up;
• Authorities — when required by law or to protect rights and safety.

5. Cookies

We use essential cookies only: a login session cookie, a language preference cookie, and a referral cookie (for up to 30 days) when you arrive through a referral link. We do not use advertising cookies.

6. How long we keep data

We keep account data and Customer Data while your account exists. After your plan expires, data is kept for a reasonable period so you can renew. When you ask us to close your account, we delete or anonymise your data within a reasonable time, except records we must keep by law (for example payment records) and routine backups, which are overwritten over time.

7. Security

We use HTTPS, hashed passwords, encrypted storage of WhatsApp tokens, access controls that keep each workspace's data separate, and database backups. No system is perfectly secure, so please use a strong password and keep it private.

8. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may ask to access, correct or delete your personal data, or withdraw consent. You can update most account details yourself in the app. For other requests, contact us at digigrowinfinity@gmail.com. If you are a contact of one of our customers (for example, you receive WhatsApp messages from a business using DGI Inbox), please contact that business first, as it controls your data; we will assist it as required.

9. Children

The Service is meant for businesses and is not directed to children under 18.

10. Changes

We may update this policy. The latest version will always be on this page with its "Last updated" date.

11. Contact

UNITY ENTERPRISES (operator of DGI Inbox)
DELHI 110085
Email: digigrowinfinity@gmail.com
Phone / WhatsApp: 08587067192
Support hours: Mon–Sat, 10am–7pm IST