Refund & Cancellation Policy

Last updated: 20 October 2026

In short: try DGI Inbox free for 7 days before you pay. Plan payments are non-refundable. Plans do not auto-renew, so you are never charged automatically. We refund only duplicate payments, or payments where your plan could not be activated.

1. Free trial first

Every new account gets a 7-day free trial with no card required, so you can test the Service with your own WhatsApp number before buying. Please make sure the Service fits your needs before you pay.

2. No refunds

Because plans are prepaid and the Service starts immediately on payment, all payments are final and non-refundable. This includes:

partly used or unused periods of a monthly or yearly plan;
switching to a lower plan, or not using some features;
a change of mind after payment;
accounts suspended or terminated for breaking our Terms or Meta / WhatsApp policies;
problems caused by Meta (for example template rejection, number quality rating, messaging limits or account restrictions).

3. When we do refund

We will refund the affected amount to your original payment method if:

you were charged more than once for the same order (duplicate payment); or
money was debited but your plan was not activated, and we cannot activate it within 3 working days of you reporting it.

Write to digigrowinfinity@gmail.com within 7 days of the payment, with your registered email and the order ID (shown on your receipt or Billing page). Approved refunds are initiated within 5–7 working days; the time for the money to reach your account depends on your bank or payment provider.

If a payment failed but money was debited, it is usually reversed automatically by your bank or the payment gateway within 5–7 working days.

4. Meta (WhatsApp) charges

WhatsApp message charges are billed by Meta directly to your WhatsApp Business Account. They are not collected by us and cannot be refunded by us; please contact Meta for any such charges.

5. Cancellation

Plans do not auto-renew. There is no subscription to cancel — simply do not renew when your plan ends.
Your access continues until the end of the period you have paid for. After that, sending messages is paused until you renew.
To close your account and request deletion of your data, write to digigrowinfinity@gmail.com. Closing an account does not make any payment refundable.

6. Referral discounts and earnings

Referral discounts apply only at the time of payment and cannot be claimed later. If a referred payment is refunded or disputed, the related referral earning is cancelled.

7. Contact

UNITY ENTERPRISES (operator of DGI Inbox)
DELHI 110085
Email: digigrowinfinity@gmail.com
Phone / WhatsApp: 08587067192
Support hours: Mon–Sat, 10am–7pm IST