Terms & Conditions
Last updated: 20 October 2026
These Terms & Conditions ("Terms") govern your use of DGI Inbox (the "Service"), operated by UNITY ENTERPRISES ("we", "us", "our"). By creating an account, starting a trial or making a payment, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you use the Service on behalf of a business, you confirm that you are authorised to accept these Terms for that business.
1. The Service
DGI Inbox is a software platform that lets businesses use the WhatsApp Business Platform (Cloud API) provided by Meta: a shared team inbox, broadcasts using approved message templates, chatbots and auto-replies, contact management, integrations and a developer API. Features available to you depend on your plan.
The WhatsApp Business Platform is provided by Meta Platforms, Inc. and its affiliates ("Meta"). We are not Meta, and WhatsApp is a trademark of its owner. Your WhatsApp Business Account, phone numbers, message templates and messaging limits are subject to Meta's approval, policies and pricing, which are outside our control.
2. Your account
- You must give accurate information and keep your login details secure. You are responsible for all activity under your account, including your team members.
- You must be at least 18 years old and able to enter into a binding contract.
- Tell us promptly at digigrowinfinity@gmail.com if you suspect unauthorised access.
3. Acceptable use and WhatsApp policies
You must comply with the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, Meta's terms and all applicable laws. In particular, you must:
- message only people who have given you valid opt-in consent, and honour opt-out / STOP requests;
- not send spam, misleading, fraudulent, illegal, hateful or adult content, or promote prohibited goods or services;
- not use the Service to harass anyone, infringe anyone's rights or collect data unlawfully;
- not attempt to break, overload, reverse engineer or gain unauthorised access to the Service or other customers' data.
Meta may restrict, rate-limit or ban numbers or accounts that break its policies. We are not responsible for such actions by Meta.
4. Your data
You own the contacts, messages and other content you bring into or create in the Service ("Customer Data"). You give us permission to store and process Customer Data only to provide and support the Service, as described in our Privacy Policy. You are responsible for having a lawful basis and the necessary consents for the Customer Data you upload or message.
5. Free trial
New accounts get a 7-day free trial. No card is required to start. When the trial ends, sending messages is paused until you buy a plan. Plan limits apply during the trial.
6. Plans, payments and renewal
- Plans are prepaid for the period you choose (monthly or yearly). Prices are shown in Indian Rupees on our website and billing page.
- Payments are processed by our payment gateway partner (Razorpay Software Pvt. Ltd.). We do not store your card, UPI or bank details.
- Plans do not auto-renew. We do not charge you automatically. To continue after your plan ends, you renew it yourself from the Billing page. If you renew the same plan early, the new period is added after your current expiry.
- When a plan expires, sending messages is paused. Your data is kept for a reasonable period so you can renew; see the Privacy Policy for retention.
- Meta charges are separate. WhatsApp message charges are set and billed by Meta to your WhatsApp Business Account. We do not add a markup to them and they are not part of our plan price.
- We may change plan prices or features in the future. Changes will not affect a period you have already paid for.
7. Refunds and cancellation
All payments are non-refundable, except in the limited cases listed in our Refund & Cancellation Policy. You can stop using the Service at any time by not renewing.
8. Referral programme
If the referral programme is active, you may share your personal referral link. A new customer who signs up through it gets a 10% discount on their first plan payment, and the referrer earns 10% of the amount that new customer actually paid for that first payment. The earning becomes payable 7 days after the payment, to the UPI ID saved by the referrer. Self-referrals, duplicate or fake accounts, refunded or disputed payments and any misuse are not eligible, and we may cancel such earnings. Earnings are not transferable and are not paid in any other form. We may change or end the programme at any time; earnings already payable before such a change will be honoured.
9. Suspension and termination
We may suspend or terminate your access, with or without notice, if you break these Terms or Meta's policies, if your use creates risk or legal exposure for us or others, or if required by law. You may close your account at any time by writing to digigrowinfinity@gmail.com. Termination does not entitle you to a refund except as stated in the Refund & Cancellation Policy.
10. Availability and changes
We work to keep the Service available and secure, but it is provided "as is" and "as available". Downtime may occur due to maintenance, our hosting providers, Meta, payment partners or events beyond our control. We may add, change or remove features from time to time.
11. Intellectual property
The Service, its software, design and content (excluding Customer Data) belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell or create derivative works of the Service.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill, or for any action taken by Meta or other third parties. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three (3) months before the claim.
13. Indemnity
You agree to indemnify us against claims, losses and costs arising from your content, your messages, your breach of these Terms or Meta's policies, or your violation of any law or third-party right.
14. Governing law
These Terms are governed by the laws of India. Subject to applicable law, courts at DELHI shall have jurisdiction over any dispute.
15. Changes to these Terms
We may update these Terms. The updated version will be posted on this page with a new "Last updated" date. Continued use after an update means you accept it.
16. Contact
UNITY ENTERPRISES (operator of DGI Inbox)
DELHI 110085
Email: digigrowinfinity@gmail.com
Phone / WhatsApp: 08587067192
Support hours: Mon–Sat, 10am–7pm IST