Customers ask the same questions every day — price, timings, location, order status. Let a no-code WhatsApp chatbot reply instantly with buttons and menus, collect lead details, and hand the chat to your team when a human is needed.
Answer FAQs in seconds, even at 2 AM.
Ask budget, city or course and tag the contact automatically.
Pass the chat to the right team member at the right moment.
List menus and buttons guide customers to what they need.
Answer “where is my order?” without your team lifting a finger.
Collect bookings, enquiries or surveys inside the chat.
See the full walkthrough with screenshots in our CRM guide.
“Hi” → Welcome message → buttons: Products · Offers · Talk to us. Choosing Products shows a list menu of categories; Talk to us assigns the chat to a salesperson.
New contact → “Which city?” → “Budget?” → “1/2/3 BHK?” → tag as hot lead and assign to an agent. See WhatsApp CRM for real estate.
“Course” → list of courses → fee and batch timings → “Book a free demo class” form. See WhatsApp CRM for coaching.
Start the 7-day free trial · compare plans · read the step-by-step guide
No. DGI Inbox has a drag-and-drop builder with ready blocks for messages, buttons, list menus, questions, conditions and handover.
Yes. Add a “Handover to team” step; the chat is assigned to your team in the shared inbox and the bot stops replying.
Bot replies to customers who messaged you are free inside the 24-hour customer-service window. Template messages you start yourself are charged by Meta. DGI Inbox adds no markup.
Yes. With Coexistence you can keep using the WhatsApp Business app on the phone while the chatbot and team inbox run on the API.
A keyword (exact match), a new contact’s first message, or any message — you choose per flow.
Yes. Use Question steps or WhatsApp Forms; answers are saved on the contact.
7-day free trial · no credit card · set up in about 15 minutes.